Every single person at this dealership is so pleasant and helpful! I would recommend them to everyone!

Amazing customer service!!

I brought my recently purchased used Ioniq 5 to the service department for a rattle. I knew that it was going to be extremely hard to find the root cause. It took a while, but I applaud John the manager of the service department for continuing to push for resolution. They did find the rattle, remedied it and exceeded my expectations. I couldn’t love my car more especially now that it’s quieter. Highly recommend them.

Great place to service your vehicle. Feels like family.

I have always had a great experience coming to John Amato Hyundai for any service work I have!!

Always great service and customer service.

All went as promised.

This place was recommended to me, so I took a chance, and I’m really happy I did. They were friendly and honest and the price was right. Anytime I have a question or a problem, I will definitely come back.

Because of both April’s and Trenton’s superior service, attention to detail, professionalism, and kindness, I will be returning to this location for my 2024 Tucson Limited’s service!

I was told the car would be ready in two hours. Than the next day at 12pm. Then the next day in the morning because they didn’t have the part. I was without my car for three weekdays while working. Called to complain. Nothing done about it.😠

Their shuttle van driver likes to drive like an idiot and not pay attention when making turns cutting people off

They sold me a car that wasn’t ready to be sold. They didn’t replace the shifting cable before having it on the lot. They had the part but failed to install it before having it on the lot . The car fax was NOT up to date. Not only that my check engine light came on 2 weeks after Buying the vehicle. My breaks are still squeaking and I had it in the shop three times for multiple different issues related to the car breaks being one. they don’t fix anything you ask them to. The service department have ... Read More

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Google - Sep 12, 2026

They sold me a car that wasn’t ready to be sold. They didn’t replace the shifting cable before having it on the lot. They had the part but failed to install it before having it on the lot . The car fax was NOT up to date. Not only that my check engine light came on 2 weeks after Buying the vehicle. My breaks are still squeaking and I had it in the shop three times for multiple different issues related to the car breaks being one. they don’t fix anything you ask them to. The service department have very POOR customer service skills. They do nothing but lie and bare minimum work and get upset when you bring your car in for them to fix even though it’s their fault it was issues to begin with. The warranty they sale is falsely advertised because they find every way to blame you or to try and have you come out of pocket. Also my car failed emissions on top of everything else for several different things. They tried to blame me when the mechanic at the shop said they just clear codes without fixing the issue. When I brought the car in I informed them on everything that was going on they fixed one and said they only will fix that one thing unless the check engine light comes back on

An easy pickup, replaced my entire engine under warranty and my car works great again 😊

Brian Butler is one of the best auto repair service agents I’ve ever had the pleasure of working with. He is always cheerful, prompt, courteous, communicative, and seems never flustered by anything. Agents like Brian are the reason why I choose to return to Amato for service. Thank you!

Great service

On Sunday July 19th 2026 my cars air conditioning stopped working. The following morning, I was unable to unlock my car with my key fob. After gaining access using the key, my car had no power and would not start. Roadside assistance came and jumped the car and I drove it to the shop. Within a few days I was told that my air conditioning unit needed a part that was on back order. I was later told that there was no estimate time for the arrival of the parts needed to repair the air conditioning unit. My car was in ... Read More

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Google - Aug 19, 2026

On Sunday July 19th 2026 my cars air conditioning stopped working. The following morning, I was unable to unlock my car with my key fob. After gaining access using the key, my car had no power and would not start. Roadside assistance came and jumped the car and I drove it to the shop. Within a few days I was told that my air conditioning unit needed a part that was on back order. I was later told that there was no estimate time for the arrival of the parts needed to repair the air conditioning unit. My car was in the repair shop for 26 days until August 15, 2026 and after contacting Hyundai Customer support services on August 12, 2026. I have been a loyal Hyundai customer since 1996 and have purchased all of my vehicles thru Hyundai finance. My attraction for the brand has always been the warranty and I am truly disappointed with availability of the parts that were needed for my repair. Fortunately, I had access to another vehicle to get to and from home and work, however I believe that the Hyundai Corporation should also include in their warranty agreement, the availability of transportation to the customer in the event of delayed warranty repairs due to the lack of a replacement part availability.

April char Michelle solid great service and they actually did a super Superior job great job God bless you guys

Great, attentive service....especially with needed urgency.....thank you!!

I’m just an everyday American Man who doesn’t think JAH had my best interest at heart. Every since I bought the car I’ve had it serviced by them, and not once did they say anything about doing anything else other than an oil change, but after getting to 187000 plus miles I questioned about a tuneup, and was told that should be done/checked every 90000 miles. When I purchased the car it had 84000 miles on it, so today when I come in for my oil change I’m told about this forever warranty thing concerning the transmission, fuel ... Read More

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Google - Aug 7, 2026

I’m just an everyday American Man who doesn’t think JAH had my best interest at heart. Every since I bought the car I’ve had it serviced by them, and not once did they say anything about doing anything else other than an oil change, but after getting to 187000 plus miles I questioned about a tuneup, and was told that should be done/checked every 90000 miles. When I purchased the car it had 84000 miles on it, so today when I come in for my oil change I’m told about this forever warranty thing concerning the transmission, fuel system, coolant system etc which I feel like should have been addressed miles ago. I’m still confused about this “Forever Warranty” thing because I seem to pay for everything they do with, and for the car. Signing confused n unhappy mistreated customer

I recently purchased a used Jeep Wrangler and after a few concerns and unexpected hiccups, I started to worry about my decision. Thankfully, BJ (General Manager) stepped in and completely changed my experience. BJ made sure every issue was addressed/resolved and his commitment to customer satisfaction was truly impressive. He went above and beyond to make things right and kept me informed throughout the whole process. He genuinely cared about ensuring I was happy with my purchase. I couldn't be more thankful for the assistance, professionalism, and outstanding customer service. It's rare to find someone who takes ... Read More

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Google - Aug 5, 2026

I recently purchased a used Jeep Wrangler and after a few concerns and unexpected hiccups, I started to worry about my decision. Thankfully, BJ (General Manager) stepped in and completely changed my experience. BJ made sure every issue was addressed/resolved and his commitment to customer satisfaction was truly impressive. He went above and beyond to make things right and kept me informed throughout the whole process. He genuinely cared about ensuring I was happy with my purchase. I couldn't be more thankful for the assistance, professionalism, and outstanding customer service. It's rare to find someone who takes that level of ownership and follow-through. If you're considering buying a vehicle here, know that he will do everything he can to make sure you're taken care of.

I came in to get two tires plugged there’s not a single car in service. I asked some guy when I came in if they could help me out with a tire plug. The service advisor proceeds to tell me this is a job that’s going to take a few days. Now I’m not an idiot I know how to plug tires but if you didn’t want to do the job or weren’t available why couldn’t you say that instead of talking to me like I’m an idiot and don’t understand the ... Read More

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Google - Aug 5, 2026

I came in to get two tires plugged there’s not a single car in service. I asked some guy when I came in if they could help me out with a tire plug. The service advisor proceeds to tell me this is a job that’s going to take a few days. Now I’m not an idiot I know how to plug tires but if you didn’t want to do the job or weren’t available why couldn’t you say that instead of talking to me like I’m an idiot and don’t understand the process. He also told me this isn’t a quick process there needs to be an inspection etc. I told him I know where the leak is and it can be patched and he stuck with his words. You guys just opened your doors and lost a business owner for the remainder of your dealerships existence. Maybe don’t lie to customers you think are stupid and just tell them you don’t want too or can’t do it. I went to the Chevy dealership at the metro auto mall and they had me taken care of in 15 mins. Take notes from those guys and the guy that’s lying about the process to fix needs to be fired. Do better Kia

I’m very disappointed with how this situation was handled. Although the warranty work was completed, the emissions-related issues that brought me to the dealership were not resolved. My vehicle had only approximately 36,000 miles and was experiencing issues with the flow control valve and EV-related sensor that caused it to fail emissions. After the dealership was unable to resolve the problem, I had to seek assistance from additional mechanics and ultimately obtain a state emissions waiver. I also contacted the dealership regarding the warranty extension letter I received, but I did not receive a timely response, and the extension ultimately ... Read More

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Google - Aug 4, 2026

I’m very disappointed with how this situation was handled. Although the warranty work was completed, the emissions-related issues that brought me to the dealership were not resolved. My vehicle had only approximately 36,000 miles and was experiencing issues with the flow control valve and EV-related sensor that caused it to fail emissions. After the dealership was unable to resolve the problem, I had to seek assistance from additional mechanics and ultimately obtain a state emissions waiver. I also contacted the dealership regarding the warranty extension letter I received, but I did not receive a timely response, and the extension ultimately did not resolve the issue. I expected Hyundai to stand behind its vehicle and assist in resolving the problem. Unfortunately, this experience has left me extremely disappointed and has significantly affected my confidence in the Hyundai brand.

I can always rely on good service for my 2024 Tucson at Amato Hyundai during my summers in the Milwaukee area. April was especially helpful on my most recent visit. Everything is looking good, and I appreciated knowing what services to keep in mind for future appointments.

They did an excellent job, kept good communication throughout, and the price was reasonable!

We had a great experience with John Amato service department! Michael L who worked with us was wonderful! Explained what needed to be done on our SUV and the timeframe it might take to get the work done which ended being even less than expected. Would recommend their service department for any work you need done.

I had a great experience buying a car here! The whole process was incredibly smooth and easy. I was very satisfied with the service, and I especially want to highlight Ade and Sam for their friendly, helpful, and professional work. Highly recommend this dealership!

We drove almost 3 hours to purchase our new vehicle. The experience was good. The salesman said they dont sell cars without making sure tires are atleast 50% tread left. Our first inspection of the vehicle we were told the tires are going to need to be replaced soon and definitely before winter. Definitely disappointed with this.

One of the best automotive service teams I have ever worked with. I highly recommend them. Professionalism and positive attitude of service staff is exceptional.

Mike Evans has always been equitable, knowledgeable and a pleasure to work with. His staff is just as fantastic as he is.

This dealership is awful. Specifically, the service department. Please take your car literally anywhere else. They had my Hyundai for a month, claiming they didn’t know what was causing the issues with it stalling while driving. For multiples days in a row, they would not get back to us on what was going on with the car. After a month, when we finally got the car back, they left grease stains all over the front passenger seat. They said they “might” be able to get the car back in, in a month to clean the stains they left. There ... Read More

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Google - Jul 1, 2026

This dealership is awful. Specifically, the service department. Please take your car literally anywhere else. They had my Hyundai for a month, claiming they didn’t know what was causing the issues with it stalling while driving. For multiples days in a row, they would not get back to us on what was going on with the car. After a month, when we finally got the car back, they left grease stains all over the front passenger seat. They said they “might” be able to get the car back in, in a month to clean the stains they left. There is no accountability and the customer service is subpar.

Very friendly. Very honest. Upfront about everything. A lifetime warranty just for getting your maintenance done with them? A phenomenal deal... Especially since they are throwing in free oil changes and tire rotations. Joe was so easy to deal with and we never felt like we were being upsold or being pushed into anything we didn't want. Edit: About 6 weeks after purchase the AC system stopped working. They had repaired the AC system right before we took delivery of our used Nissan Pathfinder. We are on the hook for an additional $1000 because they charged $200 just to look at it ... Read More

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Google - Jun 30, 2026

Very friendly. Very honest. Upfront about everything. A lifetime warranty just for getting your maintenance done with them? A phenomenal deal... Especially since they are throwing in free oil changes and tire rotations. Joe was so easy to deal with and we never felt like we were being upsold or being pushed into anything we didn't want. Edit: About 6 weeks after purchase the AC system stopped working. They had repaired the AC system right before we took delivery of our used Nissan Pathfinder. We are on the hook for an additional $1000 because they charged $200 just to look at it and because it wasn't the exact same part they replaced in the AC system before we got it. I really wish they would stand behind their pre-owned vehicles more. Needing to find another thousand dollars just after paying for the Pathfinder we thought was in great condition.

The locking lug fell off the rear passenger side wheel after my tire rotation last Thursday. What should the torque be on those, as I am going to check all of the lug nuts. Thanks Kevin Piquette

Great Customer Service.

I had no problems with them...they did exactly what they said they were going to do... I would recommend them

I’m always happy with the service, recommendations, and quick turnaround. Michael is knowledgeable, honest, and truly has his customers best interests in mind. I know I can trust his recommendations and never feel pressured into unnecessary services. I wouldn’t go anywhere else and highly recommend Amato in Menomonee falls to anyone looking for reliable, professional service!

My sales person Sam was great from the time I walked into John Amato Hyundai. He made me feel comfortable and let me know I could call him with any questions or if I needed anything. He has stood behind that statement. I brought my car in for a recall. The service department handled it, my car was taken care of within an hour while I sat comfortably in the waiting room. I was given an explanation of what was fixed and my car was returned to me after they washed it. My experience was great and I highly recommend ... Read More

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Google - Jun 11, 2026

My sales person Sam was great from the time I walked into John Amato Hyundai. He made me feel comfortable and let me know I could call him with any questions or if I needed anything. He has stood behind that statement. I brought my car in for a recall. The service department handled it, my car was taken care of within an hour while I sat comfortably in the waiting room. I was given an explanation of what was fixed and my car was returned to me after they washed it. My experience was great and I highly recommend John Amato Hyundai.

A friend was supposed to have the same update as me to our new 2026 Tucson SEL but a bad accident on the highway was preventing him from making his time slot and called me to let me know because 9 out of 10 times I would have traveled the same route. Thinking outside the box, I called John Amato’s service center and explained to John the service manager the situation and asked if we could switch time slots so my friend could still get the update. I had a 1 hour later time slot than my friend. Without hesitation, John, the service-manager ... Read More

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Google - Jun 5, 2026

A friend was supposed to have the same update as me to our new 2026 Tucson SEL but a bad accident on the highway was preventing him from making his time slot and called me to let me know because 9 out of 10 times I would have traveled the same route. Thinking outside the box, I called John Amato’s service center and explained to John the service manager the situation and asked if we could switch time slots so my friend could still get the update. I had a 1 hour later time slot than my friend. Without hesitation, John, the service-manager said yes, that is Customer Service.

Great team

Sold my family member a car with a bad engine (among other issues) and said could take months to fix. Never any rentals either to help take the stress off any time there is an issue with this vehicle . Mind you they paid for a warranty thats supposed to cover a rental. Despicable.

Have been a customer for 10 years and they have always taken care of my needs for my 2015 Genesis. Michael LeClaire has been my advisor for about that long and always treats his customers like V.I.P.S. Great service team all around! Thank you for being there for me Amato Team!

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Financed a vehicle from here not even a year ago ! I’ve had to replace two tires, the alternator, the battery and now fuel injectors !!!! It has not been a year !! I’m very disappointed and highly upset !!!

The reason why we chose to come to John Amato Hyundai for all of our service needs is because of Michael LeClaire. He's been the greatest Advisor we've ever worked with. He listens to our concerns, needs and always accommodates us with true professionalism. We actually followed him from West Allis where we live to Menomonee Falls because he is just that awesome and trustworthy. Thank you Michael LeClaire for all you do. The Badillo Family

Review Update: The wait times for my recalls are obnoxious. I was told 30 minutes on each of my last experiences and waited 1.5 hours last time and am now on an over two hour wait. I was just told ANOTHER 30 minutes. I brought work, but as a designer, there’s only so much I can do from here. This is unacceptable. In November 2025 we test drove a car with Josh. Long story, we bought near Kenosha, but wish we would have bought from this dealer. Cut to today, my CarPlay wouldn’t work. I stopped by John Amato and guess who ... Read More

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Google - May 7, 2026

Review Update: The wait times for my recalls are obnoxious. I was told 30 minutes on each of my last experiences and waited 1.5 hours last time and am now on an over two hour wait. I was just told ANOTHER 30 minutes. I brought work, but as a designer, there’s only so much I can do from here. This is unacceptable. In November 2025 we test drove a car with Josh. Long story, we bought near Kenosha, but wish we would have bought from this dealer. Cut to today, my CarPlay wouldn’t work. I stopped by John Amato and guess who was there? The nice young man who helped us before. He popped in my car and fixed me up in two minutes flat! Such a nice young man, and a true asset to Hyundai!

They don’t keep their word, 24-48 hours for a part turns into a week. And if you leave a review, BEWARE. They are rude and don’t care. Disrespectful and horrible customer service. Would never recommend.

Had a great experience at this dealership drove an hour just because I didn’t feel pressured to purchase just like I would at any other dealership. If you’re looking for a great salesman ask for Sam. Sam went above and beyond throughout the whole process, truly a great guy! Recommend 10/10

Sam made buying a car… enjoyable??? He communicated clearly every step of the way — no back and forth, no waiting around, no surprises. I always knew where things stood and what was coming next. Walked in, got it done, drove home happy, and more importantly, feeling like I got a fair deal. If you want someone who values your time and treasure, Sam (and the Amato team) are your guys. ⭐⭐⭐⭐⭐ I don’t know if I’d buy a car from anyone else — and I’ve been telling people to go find Sam.​​​​​​​​​

Great Service here always. I have a 2022 Hyundai Sonata Hybrid Limited and I only trust Amato Hyundai with my car's maintenance and service. Top class customer service!

The whole buying experience was a breeze. A shoutout in particular to Radio Joe in sales for his exceptional candor and sincere helpfulness. But the manager and even the finance officer were also very friendly and transparent... none of the usual sleaziness of car salesmen!

Service wasn't great. Brought my car in for a tire replacement and it took 5+ days to complete. During that time they noted another issue with the car and stated it had been repaired. Check engine light came back on the 2nd time I started my car. Was told it was likely a gas cap leak and that there would be a $225 charge to check it. Regardless of what "policies" are, I would think that common sense would prevail for the 5 minutes it would take to check the gas cap.

Our sales guy Joe was outstanding! He understood what we wanted and how much we wanted to pay, got it done. But, CAUTION with their finance person Rob - he will play games! And heaven forbid you change your mind on the extended warranty - he must already have his commission amount for it spent immediately:( I told him bright and early Monday morning after purchasing the car Saturday that we decided we did not want it after all because we are planning on trading the car in again in about 2 or 3 yrs, like we had done with our last 2. ... Read More

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Google - Apr 1, 2026

Our sales guy Joe was outstanding! He understood what we wanted and how much we wanted to pay, got it done. But, CAUTION with their finance person Rob - he will play games! And heaven forbid you change your mind on the extended warranty - he must already have his commission amount for it spent immediately:( I told him bright and early Monday morning after purchasing the car Saturday that we decided we did not want it after all because we are planning on trading the car in again in about 2 or 3 yrs, like we had done with our last 2. And now he is telling me my payments will not change at all, even though he showed me in the beginning the cost difference for adding the warranty. But, because I am canceling there no longer is a price difference?! I clearly asked what my new loan amount will now be and he would not even answer that question.

Extremely disappointing experience with the service department at John Amato Hyundai. Every time I brought my vehicle in for a technology-related issue, the immediate assumption was that the problem was caused by operator error. I was repeatedly warned about high labor costs to “fix” the issue if it wasn’t covered under warranty, which felt more like a scare tactic than honest service. The worst experience was when my engine completely failed(November 2025). Instead of asking if I was the original owner, the service advisor flat-out assumed I wasn’t and immediately said Hyundai probably would not approve the warranty. ... Read More

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Google - Mar 11, 2026

Extremely disappointing experience with the service department at John Amato Hyundai. Every time I brought my vehicle in for a technology-related issue, the immediate assumption was that the problem was caused by operator error. I was repeatedly warned about high labor costs to “fix” the issue if it wasn’t covered under warranty, which felt more like a scare tactic than honest service. The worst experience was when my engine completely failed(November 2025). Instead of asking if I was the original owner, the service advisor flat-out assumed I wasn’t and immediately said Hyundai probably would not approve the warranty. On top of that, they tried to blame the engine failure on me being overdue for an oil change years ago despite the well-documented history of engine problems with the 2.0T. I felt judged, dismissed, and misled throughout the entire process. I will never return to this dealership or their service department, and I would strongly caution others to think twice before trusting them with their vehicle. Fast forward to January 2026 Hyundai corporate was contacted and ultimately agreed that the issue would fall under warranty. Unfortunately, the issues did not end there. After the engine replacement, my vehicle now has a strong burning oil smell that requires further diagnosis. In addition, while at the dealership I realized that my air conditioning is no longer blowing cold air, despite having no issues with the A/C prior to the engine work. To make matters worse, the dealership informed me it would cost $200 to diagnose the burning oil smell and another $200 to diagnose why the air conditioning is no longer working problems that appeared immediately after their repair. I also discovered that the engine cover now has an approximately 8-inch crack running through it that was not present before the vehicle was serviced. On top of all of this, the dealership does not provide loaner vehicles. Overall, this experience has been extremely frustrating. What began as a warranty engine replacement has turned into multiple new problems, additional costs, and a lack of customer support. I cannot recommend this dealership based on my experience. Update: After getting the A/C issue looked at again, I was told the problem happened because a part had “dislodged itself.” The dealership said they will fix the A/C at no cost, which I appreciate, but it raises concerns because that suggests the part may not have been properly secured during the engine replacement. On top of that, I am now being told that the turbo is leaking oil and needs to be replaced at a cost of over $2,000. The turbo was not leaking oil before the engine work was done, so this is another issue that appeared after the repairs were completed .I now have to work with a Hyundai corporate case manager AGAIN to try to sort this out. This entire process has been extremely frustrating and continues to raise concerns about the quality of the work that was done

Our sales associate, Sam Othman, was extremely helpful. After communicating with him via text he brought the vehicle we were interested in test driving to his location from another location. He was very helpful and got the exact model we wanted from another dealership. The entire process at Amato was simple and efficiently handled.

BEWARE BEWARE BEWARE ‼️‼️‼️ Save your time and save your money. This dealership has poor communication, poor management, poor customer service and is all about profit. I have a 2008 Toyota Avalon Limited with 72,000 miles in mint condition that I wanted to trade he offered $500 for it then when I showed offense he went up to $4,000 which is still under value 3 other dealerships have all offered well above. This dealership just wants to sell cars while doing the most Minimum amount of work to them as well so if you do choose to buy a vehicle have a mechanic with you to ... Read More

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Google - Dec 14, 2025

BEWARE BEWARE BEWARE ‼️‼️‼️ Save your time and save your money. This dealership has poor communication, poor management, poor customer service and is all about profit. I have a 2008 Toyota Avalon Limited with 72,000 miles in mint condition that I wanted to trade he offered $500 for it then when I showed offense he went up to $4,000 which is still under value 3 other dealerships have all offered well above. This dealership just wants to sell cars while doing the most Minimum amount of work to them as well so if you do choose to buy a vehicle have a mechanic with you to overlook the vehicle it’s a reason the offer a “lifetime warranty” they literally wouldn’t have a business without.

2025 palisade, my first oil change 5,000 miles, I made an appointment I was on time, it took 2 hours to do an oil change??? I talked to the service manager to find out why it took so long?? he said it was busy?? but I made an appointment!!! Then he said normally takes 2 hours to do an oil change?? I 😂, did the mechanic take too long? did he over schedule? Are they understaffed?? I hope they figure it out soon!! No answers? just a bad attitude!! 😕 For my second oil change I went to Walmart. had my oil changed and it took 22 ... Read More

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Google - Nov 21, 2025

2025 palisade, my first oil change 5,000 miles, I made an appointment I was on time, it took 2 hours to do an oil change??? I talked to the service manager to find out why it took so long?? he said it was busy?? but I made an appointment!!! Then he said normally takes 2 hours to do an oil change?? I 😂, did the mechanic take too long? did he over schedule? Are they understaffed?? I hope they figure it out soon!! No answers? just a bad attitude!! 😕 For my second oil change I went to Walmart. had my oil changed and it took 22 minutes. Now that's service. 😁 🤩 Went back to John Amato for my free oil change. Well it didn't turn out free. I asked them before checking on prices to replace my two filters, cabin, air filter and air filter. Holy crap. Look at the prices. They rip you off big time. They add a labor which almost cost more than the parts and the parts were price gouging. Absolutely terrible. Be careful before you go anyplace. Check what the prices are before accepting it. They rip me off and look thay even charge me for supply waste disposal. Almost $8. Who does that??

I’m extremely disappointed with my experience at John Amato Hyundai. When I purchased my vehicle, everything seemed fine—until I drove it home. That’s when I noticed a loud rattle coming from the passenger-side door, something that was clearly already there when I bought the car. I didn’t notice it at the dealership, but it became obvious as soon as I took it home. On top of that, they didn’t even give me a full tank of gas when I purchased the vehicle, which is basic customer service at almost any dealership. The detailing and vacuuming ... Read More

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Google - Nov 21, 2025

I’m extremely disappointed with my experience at John Amato Hyundai. When I purchased my vehicle, everything seemed fine—until I drove it home. That’s when I noticed a loud rattle coming from the passenger-side door, something that was clearly already there when I bought the car. I didn’t notice it at the dealership, but it became obvious as soon as I took it home. On top of that, they didn’t even give me a full tank of gas when I purchased the vehicle, which is basic customer service at almost any dealership. The detailing and vacuuming were awful—definitely not what you’d expect after spending this much money. Trying to get the issue resolved only made things worse. The service department staff were incredibly rude and dismissive. Instead of helping, they acted like I was an inconvenience. They even refused to look at the door rattle without charging me, even though the problem was clearly present before I bought the car. Overall, this has been one of the most frustrating car-buying experiences I’ve ever had. I expected honesty, professionalism, and at least a minimum level of customer care—and unfortunately, John Amato Hyundai failed on every level. I would not recommend them to anyone.

I would give them a zero at this point old spark plugs and food in my engine compartment after big bucks spent on service. and car was not even fixed correctly. Brought it back in charged a 2nd diagnostic fee which revealed stuff that should have been identified and fixed on the original work. There service department I would not trust any longer to do good work. I am assuming new people as we have not had issues in the past UPDATE: Service manager did respond and did say sorry for the old spark plugs being left behind. Said he ... Read More

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Google - Nov 12, 2025

I would give them a zero at this point old spark plugs and food in my engine compartment after big bucks spent on service. and car was not even fixed correctly. Brought it back in charged a 2nd diagnostic fee which revealed stuff that should have been identified and fixed on the original work. There service department I would not trust any longer to do good work. I am assuming new people as we have not had issues in the past UPDATE: Service manager did respond and did say sorry for the old spark plugs being left behind. Said he did not know how the food got in the engine compartment. And that was about it. Nothing about the 2nd diagnostic fee or any sort of refund due.

Broken Promises and Poor Service After a $30,000 Purchase We purchased a Tahoe for $30,000 and were promised a smooth, professional experience—but that’s not what we got. During the sales process, our salesman Jaun failed to even show up for two of our scheduled appointments, including the final sale appointment. (We should have taken the hint here to run!) When we finally picked up the vehicle—after they said it had been detailed—the tank was nearly empty and the car was actually dirtier than when we test drove it. They apologized and promised three free oil changes for the ... Read More

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Google - Nov 5, 2025

Broken Promises and Poor Service After a $30,000 Purchase We purchased a Tahoe for $30,000 and were promised a smooth, professional experience—but that’s not what we got. During the sales process, our salesman Jaun failed to even show up for two of our scheduled appointments, including the final sale appointment. (We should have taken the hint here to run!) When we finally picked up the vehicle—after they said it had been detailed—the tank was nearly empty and the car was actually dirtier than when we test drove it. They apologized and promised three free oil changes for the inconvenience, but when we came in for the first one, they denied ever offering it. It took talking to four different people before someone finally honored the agreement. About six weeks later, the Tahoe started having serious electrical problems, including shutting off while driving. We spoke with Rob, who both promised to “make it right" and "take care of the problem", But when we brought the vehicle in, the service dept and Rob were still trying to help but Dan was adament to charge us $250 just for a diagnostic before even looking at it. They refused to cover the cost to check a major safety issue on a vehicle they had just sold. Dan was disrectful to us and said we were lucky they were even willing to look at it and "guarantee" to give us a deal once they figured out the problem. He said absolutely no other dealer would even offer (and lie like them) to help us out. Dan made promises from the beginning they did not uphold, and overall this dealership has shown a lack of accountability and customer care. Rob and service was really trying to help us out, but unfortunately Dan thinks he runs the show and is just running customers out the door. We are in the market for a new vehicle and had actually planned to purchase another vehicle from them within the next few months, before this experience, but we will never buy here again—and we would not recommend this dealership to anyone.

Absolutely Disgusted by the Sales Manager, Dan — Amato Hyundai in the Falls! Get rid of Dan, and the problem is gone. I have never in my life been treated with such disrespect by anyone in a professional setting. The sales manager, Dan, was arrogant, rude, and completely out of line. His behavior was downright unacceptable. The way he spoke to me — and to his own employees — was appalling. It’s like he gets some kind of satisfaction out of belittling people. You would think a person in his position would have at least a basic understanding of customer service, but ... Read More

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Google - Oct 22, 2025

Absolutely Disgusted by the Sales Manager, Dan — Amato Hyundai in the Falls! Get rid of Dan, and the problem is gone. I have never in my life been treated with such disrespect by anyone in a professional setting. The sales manager, Dan, was arrogant, rude, and completely out of line. His behavior was downright unacceptable. The way he spoke to me — and to his own employees — was appalling. It’s like he gets some kind of satisfaction out of belittling people. You would think a person in his position would have at least a basic understanding of customer service, but Dan clearly has none. He acted like he knew everything while proving he knows absolutely nothing about sales, management, or even basic human decency. In my opinion, he belongs somewhere far away from people — maybe pushing a broom in a back hallway — because communication and professionalism are clearly not his strengths. He bragged about being a Marine, but based on how he carries himself, I’d say that’s hard to believe. The man behaves more like a mall cop on a power trip than a leader of any kind. The language he used, the way he talked about customers and even his own staff — completely inappropriate. If this is the kind of person Amato Hyundai chooses to represent their dealership, then that says everything you need to know about their standards. I’ll be reporting this to the Better Business Bureau and every review platform I can find. Do not waste your time or money at Amato Hyundai in the Falls.

Ripped me off on top of that - pathetic service. Do not recommend at all. I had a flat tire, I called couple of places near by and none had the tire to replace. I called them as well and said drop the car and we will get replaced in a day as they also need to order the tire and next day will get the will be installed. Next day received the call that it was past cutover window for ordering the tire so couldn’t get it hence will be next day. Next day I have to follow ... Read More

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Google - Jul 19, 2025

Ripped me off on top of that - pathetic service. Do not recommend at all. I had a flat tire, I called couple of places near by and none had the tire to replace. I called them as well and said drop the car and we will get replaced in a day as they also need to order the tire and next day will get the will be installed. Next day received the call that it was past cutover window for ordering the tire so couldn’t get it hence will be next day. Next day I have to follow back to back to make sure the tire is there and it’s done in time to pick up. No loner car given and top of that when I got in the car got low pressure warning as soon as I entered the car. They did say the technician did drive the car to make sure it’s all good but I doubt they did the due diligence at all. Charged one tire for $320 and no courtesy at all and no prompt response. Do not recommend at all. At all.

Do not recommend this service department. Took a car in to get looked at for a warranty issue on a vehicle with less than 5k miles. They were unable to fix it in a reasonable time so we went to pick it up to be looked at elsewhere, charged me an inspection fee and gave me back my vehicle with dirty handprints on the beige interior near the work area and a new lump in the fabric where they attempted to look at the issue and closed it back up incorrectly. Tried to reach out to the general manager via ... Read More

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Google - Jul 3, 2025

Do not recommend this service department. Took a car in to get looked at for a warranty issue on a vehicle with less than 5k miles. They were unable to fix it in a reasonable time so we went to pick it up to be looked at elsewhere, charged me an inspection fee and gave me back my vehicle with dirty handprints on the beige interior near the work area and a new lump in the fabric where they attempted to look at the issue and closed it back up incorrectly. Tried to reach out to the general manager via email to discuss as they are the closest Hyundai dealer to me and my plan was to use them in the future, but this experience changed my mind. When I took it elsewhere to be fixed-they were unable to smooth the lump out completely in the fabric-which is disappointing to me on a new vehicle. The only positive was that the service employee was kind.

Absolutely terrible. No indication that anything was off when we made the appointment and spent time test driving cars. Salesman was fine and let us do our thing. Answered questions but gave us space. After deciding on one but wanting time to think about it, the pressure was on. They just kept going and going. The manager was the worst and looked like he just had his 21st birthday the week before. Just pushed and pushed and pushed. Refused to see that we were tired and needed to take a breather. How they do not know that this kind of ... Read More

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Google - Jun 8, 2025

Absolutely terrible. No indication that anything was off when we made the appointment and spent time test driving cars. Salesman was fine and let us do our thing. Answered questions but gave us space. After deciding on one but wanting time to think about it, the pressure was on. They just kept going and going. The manager was the worst and looked like he just had his 21st birthday the week before. Just pushed and pushed and pushed. Refused to see that we were tired and needed to take a breather. How they do not know that this kind of pressure is unacceptable in 2025 and only damages them and their reputation is beyond me. I really wanted the car and was set to come back the next day. I just didn’t want to be pressured. That experience drove me to get the same car from another dealer who was an absolute professional. Amato Hyundai should be ashamed but I doubt they have any scruples to feel bad. Just stay away!

DO NOT TAKE YOUR CAR HERE! If I could give this service department a zero, I would. Dropped my car off on a Saturday and told them that I would be picking it up next Saturday when I got back into town from my vacation. I did not hear from anyone on Monday, so I called on Tuesday to get an update. Was told my advisor was out but someone else would call me within an hour. Nobody called me. Finally heard from Trenton on Wednesday that my car required work; they had the after market parts and could get ... Read More

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Google - Mar 29, 2025

DO NOT TAKE YOUR CAR HERE! If I could give this service department a zero, I would. Dropped my car off on a Saturday and told them that I would be picking it up next Saturday when I got back into town from my vacation. I did not hear from anyone on Monday, so I called on Tuesday to get an update. Was told my advisor was out but someone else would call me within an hour. Nobody called me. Finally heard from Trenton on Wednesday that my car required work; they had the after market parts and could get it done that day, or I could wait until the following Monday if I wanted Hyundai oem parts. I was disappointed that they had waited so long to call me, and asked for an estimate to be emailed. Was told it would be sent within an hour. A few hours later I gave them another call as I had yet to get any email or communication. Upin giving them permission to complete the job with the after market parts on Wednesday, I was assured they could get the job done by the end of that day. Trenton calls me at 5:15 on Friday, fifteen minutes before they close, to tell me the place they get the parts from 'dropped the ball' and the parts wouldn't get there until Saturday. I'm wondering which part of the story was the lie? I told Trenton not to touch my car and I would be picking it up at open the next day. When I picked up my car, the service advisor seemed flustered and I had to wait another 15 minutes while he typed all of the notes, which were lacking and not worth the $200 diagnostic fee I paid them. If you're looking for a dealership to service your car with, DO NOT GO HERE.

Had my oil changed here last month and shortly and by shortly I mean the day after my oil change my car was leaking oil. Took it back they said they fixed the issue as it was just a torn seal. No big deal right. WRONG! I changed my oil today myself like I usually always do and to my surprise “NOT” they never cleaned up all that oil from their mistake so there was oil all over the underside of my car. What a disgusting mess I had to clean up. Never take your car here for service unless ... Read More

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Google - Mar 13, 2025

Had my oil changed here last month and shortly and by shortly I mean the day after my oil change my car was leaking oil. Took it back they said they fixed the issue as it was just a torn seal. No big deal right. WRONG! I changed my oil today myself like I usually always do and to my surprise “NOT” they never cleaned up all that oil from their mistake so there was oil all over the underside of my car. What a disgusting mess I had to clean up. Never take your car here for service unless you want to be left stranded on the side of the road with no oil thankfully I check my oil weekly but for the average consumer they would have been broke down. Sad thing about the whole situation I still had to pay for the $90 oil change what a shame.

If I could give zero stars to the service dept I would. Long story short, go to another Hyundai dealer. Poor service, terrible communication, way too long wait times. My car under warranty had some parts replaced to fix a loud thudding noise. The noise appeared again shortly after service. I do not believe this was the problem. Took them a week to figure this "fix" out. The only good thing that came from this experience was a nice loaner Santa Fe for the week. I will not be returning to this dealer. Ended up taking to another ... Read More

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Google - Mar 12, 2025

If I could give zero stars to the service dept I would. Long story short, go to another Hyundai dealer. Poor service, terrible communication, way too long wait times. My car under warranty had some parts replaced to fix a loud thudding noise. The noise appeared again shortly after service. I do not believe this was the problem. Took them a week to figure this "fix" out. The only good thing that came from this experience was a nice loaner Santa Fe for the week. I will not be returning to this dealer. Ended up taking to another Hyundai dealer with a A+ service. Don't waste your time here.

My car engine was running very rough. had a diagnostic done at O'Reilly auto parts. Said the spark plugs were bad or it could be the coil on cylinder 4 of the engine. Had it towed to amato Hyundai in the Falls. They said the coil was bad and recommended the spark plugs be replaced also. Had someone recommend a local auto shop. Had it taken there. Was told the coil was fine and the spark plugs were bad. Also found a minor oil leak that required a new gasket. Was told there was no way Amato did a 99 point ... Read More

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Google - Feb 27, 2025

My car engine was running very rough. had a diagnostic done at O'Reilly auto parts. Said the spark plugs were bad or it could be the coil on cylinder 4 of the engine. Had it towed to amato Hyundai in the Falls. They said the coil was bad and recommended the spark plugs be replaced also. Had someone recommend a local auto shop. Had it taken there. Was told the coil was fine and the spark plugs were bad. Also found a minor oil leak that required a new gasket. Was told there was no way Amato did a 99 point inspection without finding the oil leak. Paid amato $200 for the diagnostic, and they apparently recommended a repair that was not needed. I feel like they outright lied to me to make more money from unneeded repairs. Was also told by the auto shop that they charge $55 for a diagnostic and were shocked at how much Amato charges. Would never recommend Amato for repairs as I don't think you can trust anything they tell you.

Sold a car with $1700 worth of issues , buyer beware these guys have no integrity I just bought this car and check engine light comes on and then they want to charge me for a diagnosis test..Take your money elsewhere no one at John Amato Hyundai values the customer

BEWARE: Horrible service. management mocks you on the phone, don't come here or expect absolutely terrible customer service.

Very disappointing experience. I brought my car in simply because my gas door was not opening, most likely because of the cold. I was told it would be a little bit before they would look at it. 4 hours go by and I call and I was told they would not look at it until the next day. When I questioned this I was reminded that I was told it would be "a little bit of time" as if I was incorrectly understanding what this meant. The actual conversation was, "we need you to leave it here for ... Read More

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Google - Jan 14, 2025

Very disappointing experience. I brought my car in simply because my gas door was not opening, most likely because of the cold. I was told it would be a little bit before they would look at it. 4 hours go by and I call and I was told they would not look at it until the next day. When I questioned this I was reminded that I was told it would be "a little bit of time" as if I was incorrectly understanding what this meant. The actual conversation was, "we need you to leave it here for the afternoon". Nothing about keeping it overnight. I said there really isn't anyone who can take 5 minutes to pop open the gas door so i can get gas? I was told no, then this guy offered to pry it himself, but it would no longer be under warranty. It has to be by a technician. I was told I can pick it up, which is pointless because I still can't get gas. I said I wish you would have said to me upfront that it would not be until tomorrow. I would have taken it somewhere else. After I said that I was again reminded that I was told it would be a little bit of time. Clearly indicating it was my fault I didn't understand. Finally at the end of the call there was an apology for the misunderstanding, but nothing changed. Very poor customer service and will not go here for any further services going forward. No respect for customers time and very poor communication. I will not be coming back.

Service experience was terrible! First and Only time I will be coming here. Had to come in for warranty work. Was referred here by a friend who just purchased a car from this dealership. Was quoted an hour on the phone for warranty work. Sat in lobby for 5 hours. At 2 hours I asked what is taking so long and was given the usual BS about it is taking longer than expected. Again, 5 hours I waited. The service rep did apologize and that was it. There is clearly a difference between the Sales Team, which has terrific reviews on Google vs ... Read More

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Google - Jan 10, 2025

Service experience was terrible! First and Only time I will be coming here. Had to come in for warranty work. Was referred here by a friend who just purchased a car from this dealership. Was quoted an hour on the phone for warranty work. Sat in lobby for 5 hours. At 2 hours I asked what is taking so long and was given the usual BS about it is taking longer than expected. Again, 5 hours I waited. The service rep did apologize and that was it. There is clearly a difference between the Sales Team, which has terrific reviews on Google vs the Service Dept. I am glad this experience validated why I do not use a dealership for regular service work...because they cannot do warranty work in a timely manner. John Amato Hyundai please update the service binder so other customers do not experience what I endured today. Or tell customers the truth you do not experienced mechanics able to do warranty work, so we can find another dealership able to service our Hyundai.

They’re absolute swindlers they don’t reveal the truth they’ll take your down payment process it and then send you back for the loan and won’t reveal your interest rate after they have done everything and there’s no chance of backing out their garbage

Poor customer service I waited an hour before they even took my car back and I had a appt

I made an appointment weeks ago to replace a broken door handle. Gave make model year and paint color. I came and they wasted an hour of my time with "inspection." Paid $150 for them to tell me that my door handle was broken and that they would have to order parts for it. Why not tell me up front? I assumed the would have had the parts since I was asked even for the car's color. I told them I was doing this just before moving to make moving easier. If I was just going to waste ... Read More

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Google - Jul 16, 2024

I made an appointment weeks ago to replace a broken door handle. Gave make model year and paint color. I came and they wasted an hour of my time with "inspection." Paid $150 for them to tell me that my door handle was broken and that they would have to order parts for it. Why not tell me up front? I assumed the would have had the parts since I was asked even for the car's color. I told them I was doing this just before moving to make moving easier. If I was just going to waste the time and money why not have the courtesy to inform me? Absolute rip off.

Got a notice for a recall for my Hyundia. A year later the recall fix was finally ready. Called the dealer to schedule the fix for the recall. I received 2 reminder text for the service. I had a 7:15 am appointment. When I arrived the service advisor said they did not have the parts for the recall. I made it clear, when making the appointment, that I was coming in for the recall. They should have had the part! If not they should have a least called to reschedule the appointment so I didn't have to get up early and ... Read More

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DealerRater - Jun 18, 2024

Got a notice for a recall for my Hyundia. A year later the recall fix was finally ready. Called the dealer to schedule the fix for the recall. I received 2 reminder text for the service. I had a 7:15 am appointment. When I arrived the service advisor said they did not have the parts for the recall. I made it clear, when making the appointment, that I was coming in for the recall. They should have had the part! If not they should have a least called to reschedule the appointment so I didn't have to get up early and drive there for nothing.

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I take my car in for recalls Amato disables my alarm system and break my remote. I pull up everything is working I get a phone call my alarm won’t turn off. Store manager proceeds to tell me my car alarm was broke when I came in. I can’t even ride around without an alarm because the car will be stolen and if the alarm was broken and going off the service guy wouldn’t have taken the car. The first thing he said when he touched my car was they wouldn’t be able to install the ... Read More

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Google - Jun 7, 2024

I take my car in for recalls Amato disables my alarm system and break my remote. I pull up everything is working I get a phone call my alarm won’t turn off. Store manager proceeds to tell me my car alarm was broke when I came in. I can’t even ride around without an alarm because the car will be stolen and if the alarm was broken and going off the service guy wouldn’t have taken the car. The first thing he said when he touched my car was they wouldn’t be able to install the update because I have a factory alarm. If my car windows weren’t busted from multiple theft attempts I wouldn’t have to purchase an alarm. This is the 2nd bad experience I have had with this place. So you mess up my alarm system because you can’t get the money from Hyundai for the repair. I go in for for a simple recall for a fuse and some rust coating and you break my alarm system. These people are some complete crooks and pry on women.

I have purchased two vehicles from John Amato Hyundai and have been very pleased both times. Staff have been very pleasant to work with both times, especially the first time when I was in a tougher financial spot then I am now.

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These guys are an absolute joke! They changed the oil on my husband’s car and didn’t replace everything properly inside with the result that the engine leaked oil and ran dry. My husband got stranded with a broken car near Green Bay. Amato took no responsibility for any of it! We had to get rid of his Hyundai! Today I had my Hyundai booked in for a service. I booked online which gave me the option to book a pickup from my house. I called yesterday to confirm the pickup but today nobody came. When I called again ... Read More

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Google - Mar 1, 2024

These guys are an absolute joke! They changed the oil on my husband’s car and didn’t replace everything properly inside with the result that the engine leaked oil and ran dry. My husband got stranded with a broken car near Green Bay. Amato took no responsibility for any of it! We had to get rid of his Hyundai! Today I had my Hyundai booked in for a service. I booked online which gave me the option to book a pickup from my house. I called yesterday to confirm the pickup but today nobody came. When I called again after waiting for hours, I was told someone would call me back. Nobody ever did. The worst service I have ever experienced! I’ll be going somewhere else for service and won’t buy another car from these guys. I am so disappointed.

NEVER AGAIN!!! I took my daughter’s car in here to see if we fell under the class action lawsuit. Which Hyundai vehicles are included? The “Class Vehicles” are 2011–2019 model year Hyundai Sonata, 2013–2019 model year Hyundai Santa Fe Sport, and 2014–2015 and 2018–2019 model year Hyundai Tucson equipped with 2.0 liter and 2.4 liter genuine Theta II gasoline direct injection engines within OEM specifications. After paying $200 to determine whether it would be covered (it was not) They told me the car was finished and that we could pick it up. I paid the bill, got the keys and left the dealership. Upon leaving, the ... Read More

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Google - Feb 19, 2024

NEVER AGAIN!!! I took my daughter’s car in here to see if we fell under the class action lawsuit. Which Hyundai vehicles are included? The “Class Vehicles” are 2011–2019 model year Hyundai Sonata, 2013–2019 model year Hyundai Santa Fe Sport, and 2014–2015 and 2018–2019 model year Hyundai Tucson equipped with 2.0 liter and 2.4 liter genuine Theta II gasoline direct injection engines within OEM specifications. After paying $200 to determine whether it would be covered (it was not) They told me the car was finished and that we could pick it up. I paid the bill, got the keys and left the dealership. Upon leaving, the vehicle would not start. I popped the hood to find half of the valve cover bolts removed, all of my coil packs(spark plug wires) disconnected many harnesses disconnected, high-pressure fuel line missing safety clip. Had to go back in and have the “service advisor” Take the vehicle back in to put it back together. After leaving and returning to inspect the vehicle at home, noticed missing safety clips on half the of the coil packs, missing one valve cover bolt and high-pressure fuel line safety clip. Never again when I buy a Hyundai or take it to this dealership for service. Very very very poor service.

Well the website says warranty forever but they don't actually give you that on a new car. Also, even though they claim 3yr 36k mile complimentary service, they will only do 4 services max and they will find any reason possible to deny it. Try to ask question and they answer something else, never can give a clear answer

The dealership in Menomonie Falls failed to help replace a car I got from them that got totaled! So I went and Got a Car from another dealership with out No money down

I cannot go back there. I've been a customer for many years and it's always a disappointing experience. Every. Single. Time. - Consistently slow service. 100% of the time they over-promise and under-deliver when it comes to estimating wait times. Today I got, "Your service will take about 45 minutes" (oil change and tire rotation). I left 1 hour and 22 minutes later. - Scheduled today's appointment online. In addition to the oil change/tire rotation, I selected State Emissions Test. However, they do not perform emissions testing. Had I known this, I would have gotten all these services ... Read More

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Google - Feb 8, 2024

I cannot go back there. I've been a customer for many years and it's always a disappointing experience. Every. Single. Time. - Consistently slow service. 100% of the time they over-promise and under-deliver when it comes to estimating wait times. Today I got, "Your service will take about 45 minutes" (oil change and tire rotation). I left 1 hour and 22 minutes later. - Scheduled today's appointment online. In addition to the oil change/tire rotation, I selected State Emissions Test. However, they do not perform emissions testing. Had I known this, I would have gotten all these services elsewhere, as my ultimate goal was convivence and efficiency. I now have another chore on my To Do List. - 3.5% surcharge for credit card transactions. - No recycling receptacle in the waiting room or any other customer-accessible space. If you bring a bottle or can with you - and if you care about recycling - plan to pack out what you brought in.

Got coupon from them send to my house for complimentary tire rotation with my oil change for my palisade, when mention about the coupon, the tech check on the computer and proceed to tell me they meant complimentary as in they'll do the service for me, not as in complimentary that meant free for rotation, try to give complimentary a different definition smh. I didn't want to argue so I said fine wherever just do the oil change when the 10 percent off, also on their coupon pamphlet there also 10 percent off for new wiper blade and i ask ... Read More

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Google - Jan 21, 2024

Got coupon from them send to my house for complimentary tire rotation with my oil change for my palisade, when mention about the coupon, the tech check on the computer and proceed to tell me they meant complimentary as in they'll do the service for me, not as in complimentary that meant free for rotation, try to give complimentary a different definition smh. I didn't want to argue so I said fine wherever just do the oil change when the 10 percent off, also on their coupon pamphlet there also 10 percent off for new wiper blade and i ask about it, the tech told me i can only use 1 coupon at a time, that i might have to come back next day to buy them if i want the 10 percent off, i was like whatever nevermind, he then ask his manager if it was ok if i could use both coupon, the manager said yes but just did this time, so i said thank you and went to the waiting area to wait for my oil change to be done. I've seen my car came back from service for a good at least 30 minutes just sit there but none of them ever came to get me, maybe they was mad about me asking about the complimentary service that offer in their ads, which is so misleading. I was try to give them benefit of the doubt thinking maybe they still need to do other thing on the vehicle, but nope, after more then 30 something minutes they finally came and get me. The manager told me, oh he actually gave you 15 off the whole bill which i said thank you. Overall, not a pleasant experienced, definitely never coming back!!!!

I had a simple request and that was to get the price on a vehicle that was listed on cars.com. It was anything but simple in getting an answer. Prior to providing me the price, they needed to know my name, phone number and also asked for my email. After sharing some of that information with them, it was determined that they did NOT have the vehicle and it was at another location they owned. I called the other location and also got a runaround prior to providing the price. But, alas, this was not an easy request as ... Read More

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DealerRater - Jan 19, 2024

I had a simple request and that was to get the price on a vehicle that was listed on cars.com. It was anything but simple in getting an answer. Prior to providing me the price, they needed to know my name, phone number and also asked for my email. After sharing some of that information with them, it was determined that they did NOT have the vehicle and it was at another location they owned. I called the other location and also got a runaround prior to providing the price. But, alas, this was not an easy request as well. The salesperson needed to talk to the sales manager to get the price but he was in a meeting. Eventually, I was told that the car had a problem with the title and they didn't feel it would be a good fit/vehicle for me, but they had plenty of others that might. Wasted over twenty minutes on 2 calls in a situation where it is dubious that they even had the vehicle.

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Worst management ever. We went there to check the Elentra limited and we really liked the driving test. And we just wanted to get a price so we know what we are dealing with .. and then the guy comes and goes 3 4 times and gives us excuses and then lastly he told us that he could check the estimate online .. What a joke. If I wanted to check online why would I have came in the first place .. No respect for people's time.

A great experience until I signed the paperwork. The car stink of cigar smoke which I was told would be taken care of...then after I closed the deal I'm told there is only one fob. This will cost me $500 to fix. But the worst part is- they don't return phone calls. Horrible-very disappointed with this dealership

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Absolutely worse dealership possible, we took in our dad’s car for repair (all brake pads, rotors, spark plugs, tires, calipers and oil change). After the repair was completed and we were driving the car home we noticed that the engine was excessively vibrating, and check engine sign lit up. We took the car back to this dealership and they told us that one of the cylinders was miss firing and caused the coil to short and it would cost $400 to repair. This could only happen if they shorted the wiring when installing the spark plug or installed fault spark ... Read More

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Google - Dec 19, 2023

Absolutely worse dealership possible, we took in our dad’s car for repair (all brake pads, rotors, spark plugs, tires, calipers and oil change). After the repair was completed and we were driving the car home we noticed that the engine was excessively vibrating, and check engine sign lit up. We took the car back to this dealership and they told us that one of the cylinders was miss firing and caused the coil to short and it would cost $400 to repair. This could only happen if they shorted the wiring when installing the spark plug or installed fault spark plug. When questioned as to what caused the coil to fail, they did not knowledge that it was their fault. But went to state that the car was already showing signs of the coil going bad via car shaking when driving (I doubt they even drove the car). We drove this car religiously with no issue or excessive vibration until we had the car serviced here. This is by far the worst thing a dealership can do, as most people will not even know what happened and blindly write a check to pay for the repair. This is the type of service that can be expected from Hyundai dealership. They gave us 50-dollar discounts to the bill… we are all humans and not perfect, mistake can be made but own up to them and take accountability. Reasons like this is why I will never buy Hyundai cars every again (owned 3 Hyundai cars) and recommend no one else to buy it either. Once my last Hyundai is done, I can finally move on from this unnecessary headache. The biggest kicker, the part cost ~100$ for OEM part. Can't Replay to the Hyundai's message from below, so I'm adding it to this chat. If you want to provide a better service then take accountability, ensure this doesn't happen to anyone else, and refund the $350 that was charged. Words are meaningless unless followed by action.

Rude service workers. Waited over two hrs for an oil change. Was told nothing about the inspection of the car. No fluids were topped off. Was told they changed the light then changed it back because the old one worked again, that was a lie. Forever warranty or not I'm going to start going somewhere else for work. Completely unhappy with the service.

Salesman put the license plate on with a gun and stripped 2/4 holes completely where he put the bolts, plate ended up flying off on the highway a month later